Communications and digital services manager

Derwent Living - July 2013 to present. 

Filed under Personal

I currently manage Derwent Living’s day-to-day marketing and communication function and drive the strategy of all digital, mobile and social media activity across the business – both for external and internal audiences. I also manage crisis communications and public relations work.

With limited budget and a small team I’ve reduced budgetary spend in the last five years by around £150,000 and delivered huge savings through deploying new systems and technology. I’ve also changed how the team work, with almost all marketing activity regardless of complexity now carried out in house. This spans everything from collateral creation to in-house web design and development and the management of the infrastructure on which the sites sit.

I've had a number of big successes during my time heading up the team, including securing a Customer Service Excellence Compliance Plus accreditation and winning a national TPAS award for the website. My favourite moment is still the culmination of the Homes for Britain campaign back in 2015. Being at the centre of a media scrum and getting coverage on the Six O'Clock News and in most major newspapers based almost entirely on creative decisions you've helped to make is a great feeling. 

I've also been very fortunate to work with some really good people who have supported me throughout my time in charge, and none of the projects or the work would have happened without them. 

Role projects 

You can read about some of the key projects I've undertaken in the role by clicking on one below.